Shipping Policy for Groove
Order Processing Time
Groove prepares orders within 1-3 business days after your payment is confirmed. This timeframe includes order review, product preparation, and packaging but excludes the carrier’s delivery duration. Processing times may extend during busy periods such as holidays, promotional events, or unexpected operational delays.
Shipping Methods and Charges
Available shipping options at Groove depend on your delivery destination, the specific products ordered, and carrier coverage. Shipping methods and any associated fees will be clearly displayed during checkout before you finalize your purchase. Please note that certain products or destinations may have additional restrictions.
Estimated Delivery Times
Delivery estimates vary based on the shipping service chosen, where the order is going, carrier operations, and local delivery conditions. Typical shipping times range from 5 to 10 business days after your order leaves our facility. Keep in mind that customs processing, weather events, transportation delays, and other unforeseen circumstances may affect delivery timing. Provided arrival dates serve as estimates and are not guaranteed unless explicitly stated.
Tracking Your Shipment
When tracking is available, Groove will provide relevant shipment details once your order has dispatched. Please be aware that tracking updates depend on the carrier and may not update immediately — initial scans and status changes might take some time to appear.
International Shipping and Customs
International orders may be subject to customs clearance, import duties, taxes, or other fees specific to the destination country. Responsibility for these charges depends on your shipping arrangement and local regulations. Review all customs information carefully during checkout before placing an international order with Groove.
Address Accuracy and Changes
Please verify your shipping address and contact information before completing your order. If you identify an error after placing your order, contact Groove support promptly at roqebelias@gmail.com. While we will try to assist, changes may not be possible once your order has entered fulfillment or been handed over to the carrier.
Handling Delayed or Missing Packages
If your package does not arrive within the estimated delivery timeframe, check your provided tracking information for the latest updates. If tracking does not clarify the package’s status, contact Groove support with your order number and tracking details so we can investigate and advise you on next steps.
Damaged or Incomplete Deliveries
If your order arrives damaged or missing items, notify Groove support immediately. Retain packaging and provide photos or other evidence when possible. We will thoroughly review your case and respond appropriately according to the order terms and applicable legal requirements.