Return & Refund Policy

Return & Refund Policy - Groove

Returns Eligibility and Timeframe

Groove accepts returns for eligible products within 30 days of delivery. To qualify for a return, items must be:

Unused and in their original condition
Returned with original packaging and accessories, if applicable
Verified by a valid proof of purchase such as a purchase confirmation
Not subject to any disclosed legal return restrictions

Certain product types, including personalized goods, perishable items, or hygiene-related products, may have specific return limitations as permitted by law.

How to Request a Return

Before returning any item, please contact Groove’s customer support by email at roqebelias@gmail.com. Include your order number, the product you wish to return, and the reason for your request. If your item arrived damaged, defective, or incorrect, providing photos will help us evaluate your claim more efficiently.

After reviewing your request, we will provide instructions regarding return approval and next steps.

Receiving and Resolving Problems With Your Order

If your item arrives damaged, defective, or does not match your order, notify us as soon as possible. Upon assessment, Groove will offer an appropriate remedy, which may include repair, replacement, refund, or another solution, depending on the circumstances and applicable U.S. laws.

Refund Process and Timing

Once we receive and inspect your returned product, Groove will inform you of the refund decision. Approved refunds are typically credited to the original payment method, and may take 5 to 10 business days to reflect depending on your payment provider and financial institution.

Shipping costs paid at the time of purchase and return shipping fees may be processed separately, based on the specific situation, disclosures at checkout, and legal requirements.

Exchanges

Exchanges may be possible subject to stock availability and original order conditions. Contact customer support to explore exchange options.

Order Cancellation

If you wish to cancel your order, please submit your cancellation request within 24 hours of placing the order. Groove will attempt to stop fulfillment before processing, but cancellations cannot be guaranteed once an order has been processed or shipped.

Your Legal Rights

This policy respects all statutory consumer rights and does not restrict any legal remedies that may apply under U.S. law. Where laws provide additional protections beyond this policy, those will take precedence.